Privacy Policy for DHCourier

Last Updated: 14/11/2024

At DHCourier, your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.dhcourier.co.uk ,or use our services. By using our website or services, you agree to the terms outlined in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your data.

1. Information We Collect

We collect and process various types of information to provide and improve our services. This may include:

a. Personal Information

• Identification Details: Name, address, email address, phone number, and other identifiers.

• Account Information: Username, password, and security questions.

• Payment Information: Credit card details and billing information.

b. Automatically Collected Information

• Device Information: IP address, browser type, operating system, and unique device identifiers.

• Usage Data: Pages visited, time spent on each page, referring and exit pages, and other usage statistics.

• Location Information: We may collect approximate location data to facilitate courier services or improve website performance.

c. Information from Third-Party Sources

• Partners and Affiliates: We may receive information about you from third-party partners for marketing, service improvement, and fraud prevention.

• Social Media Platforms: If you link social media accounts to DHCourier, we may access your profile information, posts, or other details provided by these platforms.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and personalize our services.

• To process and track orders and deliveries.

• To communicate with you, including promotional messages and service updates.

• To improve our website and services.

• To comply with legal obligations and respond to legal requests.

• To detect, prevent, and address technical issues or fraud.

3. Legal Basis for Processing Personal Data (GDPR Compliance)

If you are in the European Economic Area (EEA), we rely on the following legal bases for processing your information:

• Consent: When you have given explicit consent to process your information.

• Contractual Obligation: When processing is necessary to fulfill a contract with you.

• Legal Obligation: When processing is required to comply with the law.

• Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, unless overridden by your data protection rights.

4. How We Share Your Information

We may share your personal information in the following situations:

• With Service Providers: To facilitate our services, we may share information with trusted third-party providers who assist with payment processing, customer support, analytics, and advertising.

• With Business Partners and Affiliates: For joint promotions or services.

• For Legal Purposes: To comply with legal obligations, respond to legal claims, and prevent harm or fraud.

• In Business Transactions: In the event of a merger, acquisition, asset sale, or bankruptcy, we may transfer your information to a third party.

We do not sell your personal data to third parties.

5. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We ensure that international transfers comply with applicable data protection laws, including using safeguards like Standard Contractual Clauses and ensuring adequate data protection standards.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data. Despite these efforts, no security measure is completely foolproof, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. This includes retaining your information for as long as required by law or for business purposes, such as record-keeping, resolving disputes, or enforcing our agreements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

a. GDPR Rights (for EU/EEA Users)

• Right to Access: Request access to your personal data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data, subject to legal obligations.

• Right to Restrict Processing: Request that we limit processing under certain circumstances.

• Right to Data Portability: Obtain a copy of your data in a structured, machine-readable format.

• Right to Object: Object to certain data processing, including for direct marketing purposes.

• Right to Withdraw Consent: Withdraw your consent at any time where consent is the basis of processing.

b. CCPA Rights (for California Users)

• Right to Know: Request details about the information we collect, use, disclose, and sell.

• Right to Delete: Request deletion of your data, subject to certain exceptions.

• Right to Opt-Out: Opt out of the sale of your personal information (DHCourier does not sell data).

• Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please contact us at [your contact email].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze website performance, and enable targeted advertising. You can control cookie settings via your browser and opt out of tracking for marketing purposes by adjusting your browser’s Do Not Track settings or using tools like the AdChoices opt-out tool.

Types of Cookies

• Essential Cookies: Necessary for website functionality.

• Analytical Cookies: To understand usage patterns.

• Advertising Cookies: To display relevant ads.

10. Children’s Privacy

Our website and services are not directed toward children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect information from children, and if we become aware of any data collected from minors, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about our data practices.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

DHCourier
Email: info@dhcourier.co.uk
Phone: 01302 898 255
Address: Unit 15, Adwick Business Park, Adwick Park Court, Doncaster, DN6 7HD